Duration: 11 minutes

Affected Components:

Jan 29, 11:26:24 GMT+0
Completed - Maintenance has completed successfully..

Jan 29, 11:15:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 11:15:00 GMT+0
Identified - The Reset services will experience temporary service interruption while we perform urgent maintenance on our servers to avoid further interruptions..

Duration: 6 hours and 2 minutes

Affected Components:

Nov 18, 17:37:13 GMT+0
Resolved - This incident has been resolved..

Nov 18, 14:56:06 GMT+0
Monitoring - Cloudflare have implemented a fix and we are monitoring that this has resolved any issues..

Nov 18, 11:35:00 GMT+0
Investigating - Users may be experiencing issues logging into Reset services due to upstream issues with our security provider Cloudflare. Users may also experience issues accessing some of our other services such as Connected Magazine. .

Duration: 3 days, 23 hours and 23 minutes

Affected Components:

May 7, 06:55:22 GMT+0
Resolved - All services have been restored..

May 7, 06:09:54 GMT+0
Identified - Our primary server centre is dealing with a severe power outage that is affecting our service provision. We are investigating the issue and attempting to fail over to our secondary server centre and we will update shortly..

May 7, 05:20:00 GMT+0
Investigating - Reset services are currently unavailable. On-call engineers are currently investigating and will provide updates as soon as possible..

Affected Components:

Dec 11, 14:20:00 GMT+0
Resolved - This incident has been resolved..

Affected Components:

Dec 3, 16:35:00 GMT+0
Completed - We are refreshing several services to improve stability and availability..

Duration: 14 minutes

Affected Components:

Nov 6, 16:06:22 GMT+0
Resolved - This incident has been resolved..

Nov 6, 16:04:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 6, 15:52:24 GMT+0
Investigating - We are currently investigating performance issues with Reset services..