tag:status.rcscard.co.uk,2005:/history Reset Compliance Systems Ltd Status - Incident history 2026-01-29T11:15:00.000+00:00 Reset Compliance Systems Ltd tag:status.rcscard.co.uk,2005:Maintenance/cmkzcqvf50z5dytjoi1utbwpk 2026-01-29T11:15:00.000+00:00 2026-01-29T11:26:24.093+00:00 Maintenance - temporary service interruptions Type: Maintenance

Duration: 11 minutes

Affected Components: Connected Magazine Online, Reset Access, Reset Website, Reset Cardholder App

Jan 29, 11:26:24 GMT+0
Completed - Maintenance has completed successfully..

Jan 29, 11:15:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 11:15:00 GMT+0
Identified - The Reset services will experience temporary service interruption while we perform urgent maintenance on our servers to avoid further interruptions..

]]> tag:status.rcscard.co.uk,2005:Incident/cmi4jez0x00i1snoo7lmxjsb0 2025-11-18T11:35:00.000+00:00 2025-11-18T17:37:13.787+00:00 Upstream issues Type: Incident

Duration: 6 hours and 2 minutes

Affected Components: Connected Magazine Online, Reset Access, Reset Website, Reset Cardholder App

Nov 18, 17:37:13 GMT+0
Resolved - This incident has been resolved..

Nov 18, 14:56:06 GMT+0
Monitoring - Cloudflare have implemented a fix and we are monitoring that this has resolved any issues..

Nov 18, 11:35:00 GMT+0
Investigating - Users may be experiencing issues logging into Reset services due to upstream issues with our security provider Cloudflare. Users may also experience issues accessing some of our other services such as Connected Magazine. .

]]> tag:status.rcscard.co.uk,2005:Incident/cmadiqwkb002obuhvk1zzb90z 2025-05-07T05:20:00.000+00:00 2025-05-07T06:55:22.833+00:00 Services unavailable Type: Incident

Duration: 3 days, 23 hours and 23 minutes

Affected Components: Connected Magazine Online, Reset Access, Reset Website, Reset Cardholder App

May 7, 06:55:22 GMT+0
Resolved - All services have been restored..

May 7, 06:09:54 GMT+0
Identified - Our primary server centre is dealing with a severe power outage that is affecting our service provision. We are investigating the issue and attempting to fail over to our secondary server centre and we will update shortly..

May 7, 05:20:00 GMT+0
Investigating - Reset services are currently unavailable. On-call engineers are currently investigating and will provide updates as soon as possible..

]]> tag:status.rcscard.co.uk,2005:Incident/cm4k012wl000you3ih8bhkbrw 2024-12-11T14:20:00.000+00:00 2024-12-11T14:20:00.000+00:00 Performance issues Type: Incident

Affected Components: Reset Cardholder App, Reset Website, Connected Magazine Online, Reset Access

Dec 11, 14:20:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.rcscard.co.uk,2005:Maintenance/cm48r3ejn00021cm3an3d2fyw 2024-12-03T16:35:00.000+00:00 2024-12-03T16:35:00.000+00:00 Service maintenance Type: Maintenance

Affected Components: Reset Cardholder App, Reset Website, Connected Magazine Online, Reset Access

Dec 3, 16:35:00 GMT+0
Completed - We are refreshing several services to improve stability and availability..

]]> tag:status.rcscard.co.uk,2005:Incident/cm3624yh7004kgo8p7y05zx19 2024-11-06T15:52:24.625+00:00 2024-11-06T16:06:22.343+00:00 Performance issues Type: Incident

Duration: 14 minutes

Affected Components: Reset Cardholder App, Reset Website, Connected Magazine Online, Reset Access

Nov 6, 16:06:22 GMT+0
Resolved - This incident has been resolved..

Nov 6, 16:04:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 6, 15:52:24 GMT+0
Investigating - We are currently investigating performance issues with Reset services..

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